1go Privacy Policy — How Your Information Is Collected, Stored, and Protected

1go An internationally licensed online betting and gaming platform. We serve millions of members every day, and safeguarding their data is our highest priority.

This Privacy Policy applies to the following:

• 1go Use of the website and mobile platform.
• Registration and KYC verification process.
• Deposits, withdrawals, and other financial transactions.
• Contacting customer support.
• Participation in promotions and bonus programs.

1go The following types of information may be collected:

• Identity Details: Full name, date of birth, national ID number, or passport number.
• Contact Details: Email address, mobile number, and residential address.
• Financial Information: Payment method details (mobile banking account number, bank account details).
• Technical Details: IP address, browser type, device information, and login timestamps.
• Activity Data: Betting history, game preferences, and transaction records.
• Communication Records: Support chat messages and emails.

1go Your data is used only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Registration verification, login security, and account settings management.
• KYC & Age Verification: To meet legal obligations and prevent access by anyone under 18.
• Financial Transactions: Processing deposits, managing withdrawals, and preventing money laundering.
• Customer Support: To resolve your issues quickly and continuously improve our service quality.
• Personalized Experience: To show you games and promotions tailored to your preferences.
• Security Assurance: Prevention of fraud and unauthorized access.

1go Data may be shared with third parties under limited circumstances:

• Payment Processors: With authorized payment providers to process deposits and withdrawals.
• Game Providers: With licensed game providers such as Evolution Gaming and Pragmatic Play, strictly for game operation purposes.
• KYC Verification Services: With authorized institutions for identity and age verification.
• Legal Authorities: When required by a court order or directive from a regulatory authority.
• Business Legacy: In the event of a company sale or merger, subject to the terms of this policy.

All third parties are required to comply with our privacy standards and are bound by separate agreements.

1go Cookies are used on this website. A cookie is a small text file stored on your device.

Cookies can be managed through your browser settings. However, disabling certain cookies may affect site functionality.

1go Your data is retained only for as long as necessary:

• Account Information: For the duration of active membership and 5 years after account closure, as required by law.
• Transaction Records: 5–7 years in accordance with anti-money laundering regulations.
• Customer Support Records: 2 years after the issue is resolved.
• Technical Logs: 90 days to 1 year for security purposes.
• KYC Documents: Up to 7 years, as required by applicable law.

1go-'s security infrastructure is built on world-class technology:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): Additional verification required for login and withdrawals.
• Firewall & DDoS Protection: Robust protection at the server level.
• Regular Security Audits: Regular audits conducted by third-party specialists.
• Limited Access: Only authorized personnel have access to specific data.
• Data Masking: Sensitive information is masked even within internal systems.

1goAs a - member, you have the following rights over your personal data:

1go Strictly ensures the protection of anyone under 18:

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process using date of birth and a valid ID.
• Additional proof may be requested in suspicious cases.
• We do not knowingly collect or store data from anyone under the age of 18.

This privacy policy may be updated due to business needs or legal changes. In the event of any updates:

• You will be notified in advance by email for any significant changes.
• The "Last Updated" date will be displayed at the top of the page.
• Continued use of the platform after a policy update takes effect will be considered your acceptance of the changes.

For any privacy-related questions or requests, reach out to our customer support team via live chat or email. We're always here to help.